FAQ

Frequently Asked Questions

Below are the most frequently asked questions from users. If you have a question that does not appear in this list, please do not hesitate to contact us.

  • What type of hotel is ICON Duplo Ribeira?

    Located on Rua de São João, ICON Duplo Ribeira is known as a boutique hotel, unique and exclusive, designed for cosmopolitan and unconventional travelers seeking a perfect stay in Oporto's fashionable area.

  • What category does ICON Duplo Ribeira belong to?

    ICON Duplo Ribeira is a 4-star hotel situated in the central Ribeira neighborhood near Maria Pia Bridge and Ponte Luis I. It offers all the characteristic services of a boutique experience and is acclaimed as the best hotel in Oporto according to TripAdvisor users.

  • Who is ICON Duplo Ribeira oriented towards?

    Accommodating a diverse range of travelers, ICON Duplo Ribeira stands out for its wide array of services and facilities, specially designed for adults, couples, women, families with children, friend groups, and professionals traveling for work.

  • Is ICON Duplo Ribeira suitable for families with children?

    Discover the various family services at ICON Duplo Ribeira, such as cribs, high chairs, kids' gifts, children's breakfast, and babysitting service (at an additional cost), exploring the features of family-oriented hotels in ICON Hotels.

  • What are the check-in and check-out times at ICON Duplo Ribeira?

    The check-in time at ICON Duplo Ribeira is 14:00, while check-out is at 12:00.

  • is there a minimun age to make the check in at ICON Duplo Ribeira?

    The require age to make the check in the ICON Duplo Ribeira is 18 years old.

  • Can you stay in ICON Duplo Ribeira after checking out?

    For early arrivals, guests can enjoy the common areas, lobby, Corvo & Gaivota, and facilities until the room is ready. It's advisable to contact the reception team to discover available services and amenities.

  • If I arrive early at ICON Duplo Ribeira, can I enjoy the facilities?

    Welcome to ICON Duplo Ribeira. If you arrive before the scheduled time, you can enjoy the common areas, lobby, Corvo & Gaivota, and amenities until your room is prepared. Get in touch with the reception team to explore the hotel's services and facilities.

  • Can I store my luggage before check-in or after check-out at ICON Duplo Ribeira?

    The delightful breakfast at ICON Duplo Ribeira is served buffet-style, offering a wide variety of sweet and savory dishes, including options for the little ones.

  • Does ICON Duplo Ribeira serve a buffet breakfast?

    Indeed, the comprehensive buffet breakfast at ICON Duplo Ribeira is presented with an array of sweet and savory dishes, representing Portuguese and international cuisine.

  • Are there dining options available for people with food intolerances at ICON Duplo Ribeira?

    ICON Duplo Ribeira provides a buffet breakfast with multiple options for travelers with allergies or intolerances, offering gluten-free products, vegan choices, healthy food, or lactose-free milk. Consult the catering team for further details.

  • Does ICON Duplo Ribeira have a restaurant?

    ICON Duplo Ribeira houses the Corvo & Gaivota restaurant, known for its delightful "petiscos" from Portuguese cuisine.

  • Is breakfast complimentary at ICON Duplo Ribeira?

    At ICON Duplo Ribeira, you have the choice to stay with or without breakfast included. If opting out of breakfast, you can reserve it at the reception for an additional cost. Corvo & Gaivota is open daily for breakfast and from Wednesday to Sunday for lunch and dinner.

  • What are the breakfast hours at ICON Duplo Ribeira?

    Enjoy your breakfast at ICON Duplo Ribeira. Open from Monday to Friday from 7:30 to 10:30 AM and weekends from 7:30 to 11:00 AM.

  • Are cots available in the rooms at ICON Duplo Ribeira?

    This accommodation is ideal for families with babies as ICON Duplo Ribeira provides available cribs. Request a crib when making your reservation or at the reception to ensure your baby's comfortable rest.

  • Does ICON Duplo Ribeira offer laundry service?

    ICON Duplo Ribeira also offers laundry service to clean your clothes during your stay. Contact our reception to know the service conditions, delivery times, and additional costs.

  • What types of rooms does ICON Duplo Ribeira have?

    ICON Duplo Ribeira's rooms and suites include Doble Custom with Views, Doble Original, Doble Custom, Duplex Custom, Doble Superior Original with views, and Suite Original.

  • Are there safes in the rooms at ICON Duplo Ribeira?

    All rooms at ICON Duplo Ribeira have a safe for your security.

  • Are hairdryers available at ICON Duplo Ribeira in the rooms?

    Additionally, all rooms at ICON Duplo Ribeira have a hairdryer in the bathroom for your convenience.

  • Are there minibars or refrigerators in the rooms at ICON Duplo Ribeira?

    Moreover, all rooms at ICON Duplo Ribeira are equipped with a minibar for storing beverages, food, or items requiring refrigeration.

  • Is ICON Duplo Ribeira a pet-friendly accommodation?

    ICON Duplo Ribeira is a 100% pet-friendly establishment, allowing the stay of dogs, cats, and other domestic pets.

  • Are pets allowed in the rooms at ICON Duplo Ribeira?

    At ICON Duplo Ribeira, you can stay with your pet in the reserved room.

  • Is there a cost for accommodating pets at ICON Duplo Ribeira?

    If you book directly from the official website, ICON Duplo Ribeira is a pet-friendly hotel at no additional cost for your pet's stay. On other platforms, the cost is €25 per stay.

  • What pet services does ICON Duplo Ribeira offer?

    Furthermore, at ICON Duplo Ribeira, we offer a water bowl with food and a bed for your pet.

  • In what languages is reception attended at ICON Duplo Ribeira?

    At ICON Duplo Ribeira, our reception team will assist you in Spanish, English, German, Italian, Portuguese, and French.

  • What services does ICON Duplo Ribeira offer at reception?

    At ICON Duplo Ribeira, we provide useful services such as Wi-Fi, laundry, free bicycle rental, MIFI device, tourist information, among others.

  • What is the smoking policy at ICON Duplo Ribeira?

    To maintain a smoke-free environment, smoking is not allowed in the rooms of both buildings at ICON Duplo Ribeira. Smoking is permitted outside the hotel.

  • Is ICON Duplo Ribeira a hotel committed to environmental sustainability?

    At ICON Duplo Ribeira, we are committed to environmental management through energy efficiency programs, water conservation, waste reduction, and sustainable sourcing.

  • Do the rooms at ICON Duplo Ribeira have free Wi-Fi?

    Wi-Fi internet access at ICON Duplo Ribeira is entirely free for our guests, available in both rooms and common areas.

  • What parking options does ICON Duplo Ribeira offer?

    ICON Duplo Ribeira does not have its parking, and parking outside the hotel is not possible as it is on a pedestrian street. However, there are parking facilities around the hotel (Aparcamiento de Alfândega, Saba Ribeira, and Saba Cardosas) with discounts for our guests. Inquire at reception for more information.

  • Are there accessible rooms for people with disabilities at ICON Duplo Ribeira?

    At ICON Duplo Ribeira, there are accessible rooms with spacious areas and bathrooms adapted for people with disabilities. Ask at reception for more information.

  • Does the hotel ICON Duplo Ribeira have any awards?

    Yes, the ICON Duplo Ribeira Hotel has been awarded the Travelers' Choice Best of the Best for 2023 by TripAdvisor. This prestigious award is the highest recognition from TripAdvisor and is given annually to the top 1% of properties worldwide, based on excellent reviews from travelers.